We kindly request that you return the Ashes Collection Pack to us within 7 days upon receipt. This aids us in managing our workflow and preventing an overwhelming influx of ashes all at once. However, we understand that circumstances might not always permit this. Please be assured that if you're unable to return the ashes within the 7-day period, we offer a flexible extension of up to 6 weeks. If you have any concerns or questions about returning the ashes, please don't hesitate to get in touch with us. We're here to assist and will do everything we can to help.