Hand on Heart Jewellery Studio Penrith Cumbria

ABOUT US

Our Jewellery

We're proud to create jewellery with heart and soul. We've been doing this for the last twelve years, using processes and techniques that are unique to us.

Our Hand on Heart collections are not your average jewellery. We pride ourselves on creating handmade pieces that capture your precious memories and will be treasured for a lifetime.

If you order through us, you're guaranteed a Hand on Heart original, as we don't sell on any other website or through third parties. Our easy ordering system makes it easy for anyone to take prints in their own home and have their jewellery delivered to the front door.

At Hand on Heart, our collections are carefully curated and everything is beautifully crafted.

Amanda Dixon, Founder

Our Story

We started Hand on Heart with an idea to keep loved ones close, wherever they may be. 

Our founder, Amanda Dixon, was inspired by the idea after the birth of her second baby. Although there was a lot of personalised jewellery in the market already, Amanda is a stickler for quality, and when she couldn't find what she wanted, she decided to make it herself.

With help from her sister, they turned Amanda's kitchen into a make-shift jewellery design lab. Finally, they produced a small heart with her little boy's handprint on. This was literally the first' hand on heart,' which is where the name came from. When Amanda saw the charm, she instantly knew that this was something special. And Hand on Heart jewellery began. 

The sisters spent the next four years on the road, attending shows all over the country, speaking to customers, getting feedback, and listening to their ideas and requests. In 2013, the moved the business to its first premises. Amanda started building a team, which is where Hand on Heart really began to flourish. Two years later, they had outgrown the original site, and moved to their dream studio with plenty of space to grow. Fast-forward to the present day, and Hand on Heart is thriving from its beautiful Cumbrian studio with a team of hard-working staff and happy, loyal customers.

Our Studio

Our process is entirely unique to us. We use a combination of traditional jewellery making skills and complex machinery, and every piece is finished by hand. 

The Hand on Heart jewellery designers are incredibly skilled in their craft. It takes three years to be fully qualified and they each have an impressive eye for detail and a high standard for quality. 

Our picturesque studio is surrounded by rolling hills on the fringe of the Lake District. Positioned in a peaceful courtyard with cobbled paths and an orchard dotted with picnic benches, you couldn't ask for a more beautiful and tranquil place to work. Every single piece of jewellery is made here, carefully checked and beautifully wrapped, to create that perfect moment when you see your jewellery for the first time.

Editing Prints

Our Team

Once you step through the door of the picture-perfect surroundings, the Hand on Heart studio is filled with a hive of talented people who make our brand so special. They know our unique processes inside-out, and they know that we work to exceptionally high standards.  

The pre-design team keep customers updated on how their order is progressing. They also send printing kits out and check prints when they're uploaded.

The design team are the experts who design and create the jewellery. They work hard to learn our processes – the average time to become fully qualified is three years. They use special techniques unique to Hand on Heart and ensure that your jewellery is created with love and care. Each piece is then thoroughly checked and beautifully packaged. 

The marketing team help provide a seamless shopping experience by engaging and listening to our customers. They also create beautiful product photography and keep our website and social media channels up-to-date.

The customer service team are the amazing people who help our clients create their perfect pieces of jewellery. All our customer service team have worked in the studio originally, which means they have thorough knowledge of our business. Their mission is to ensure that every experience with Hand on Heart is pleasant and that any query is resolved efficiently. The team's top priority is making sure our customers are happy.

Our Inspiration

Every year, we work with thousands of customers to create their perfect pieces of jewellery. We're so proud of the fantastic feedback we receive, and we love to hear their suggestions for what they'd like to see in future Hand on Heart collections. 

Inspiration for our jewellery nearly always comes directly from our customers. It's essential to us that we listen to their requests and what they treasure. For example, an old letter or a greetings card can become the most treasured possession when it's the only memory that you have left from a loved one. Listening to our customers is what led to our handwriting range.

We have an amazing team who help fuel Amanda's drive to grow the business and make it the very best it can be. Growing Hand on Heart has enabled us to offer opportunities for talented people who can grow with the company and develop careers in something they love.

We're totally dedicated to our team, and we're proud to provide a friendly and welcoming workplace where people can grow, learn and hone their skills. Each evening, they can walk out the door knowing they have contributed to creating something unique and special that our customers will love and treasure forever. 

Our Customers

Over the years, we've had the privilege of getting to know our customers pretty well. We love hearing the story behind the Jewellery we create and are all too aware that although many pieces are created to celebrate the happiest times in life, often our pieces are being created as remembrance jewellery to help a bereaved family. We don't take this responsibility lightly and truly understand how important it is to deliver the very best we can each and every time.

In our Customers words

I just wanted to say a massive thank you for the piece that was made as a gift for me. My 17 year old dog recently passed and I have had her half of my life. She has been there by my side through every hard decisions, happy memory and through lifes battles. She was my soul dog, always on hand to cheer me up. I now have her paw print on a keyring that I will carry with me everywhere and treasure forever. Special thanks to Abi who was my designer, I couldn't imagine a more perfect momento!

Customer. Oct 2020

When you lose a child, your world is immediately turned upside down. My beautiful angel baby was born sleeping and at 17+ weeks, it wasn’t the easiest trying to get her hand and foot prints. One of my friends recommended I use HoH. When I first contacted the team at HoH I wasn’t sure they could capture the prints as best for me, but I was so wrong. The team are incredible. As soon as I sent an enquiry with my prints attached just to check whether they could be used, Ellie (customer service coordinator) quickly got back to me and confirmed they could and that I don’t even need to go back to the website to upload the prints as they could use what I’ve sent via email. This was so helpful to me as it meant I didn’t have to do any more work concerning my order. My designer, Suzie, captured my baby’s prints perfectly and the final product looks amazing, I couldn’t be happier. I have something to cherish for a very long time thanks to the Team at HoH. Highly recommended

Customer. Oct 2020

the process

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