Product Guarantee

Imprint Jewellery - Lifetime No-Fade Guarantee

We are committed to creating jewellery of the highest quality to ensure that your precious memories last a lifetime. Our imprint designs are created by casting the prints into the silver rather than engraving them onto the surface so they can be worn every day. We are proud to be able to offer a lifetime no-fade guarantee on our Imprint range which means that if the prints or text fade on your jewellery we will repair your piece at no extra cost.

Engraved Jewellery - 12 Month No-Fade Guarantee

With our engraved jewellery, your prints and text are engraved onto the surface of the metal which gives a lovely subtle look, however, due to this creation process engraved jewellery is not as hard wearing and therefore, we do recommend it for occasional wear only. If worn every day, engraved jewellery is more susceptible to wear and tear and may become scratched or faded. We do offer a 12-month no-fade guarantee on all of our engraved jewellery, but if you are looking for something to wear every day we would recommending browsing our Imprint range.



Please be aware general wear and tear, misuse and tarnishing are not covered by the HoH guarantee, so we ask that you ensure your item is being worn correctly, the correct fitting is being used and that you regularly check the fittings on your jewellery to prevent any incidents of loss or damage. Hand on Heart Jewellery will not be held responsible for an item which is lost or damaged through general wear and tear or misuse.

If your item has been damaged we are able to offer a repair service at a small cost, which can include replacing clasps, fixing clasps, replacing leather and re-polishing charms. If you would like your piece repaired, please contact us with details of the fault and a member of our Customer Service Team will be more than happy to help.