We're committed to creating jewellery of the highest quality to ensure that your precious jewellery lasts a lifetime. Our imprinted designs are created by cutting the prints into the silver rather than engraving them onto the surface so they can be worn every day. We're proud to be able to offer a lifetime no-fade guarantee on all charms from our Imprinted range which means that if the prints or text fade on your jewellery due to a fault with the piece, we will repair your charm at no extra cost. Other fittings such as chains, jump rings and bracelets come with a 12 month warranty - please see below for further details.
Please note that this warranty becomes void if your Jewellery has been misused, damaged, taken off its original fittings (including chains or bracelets), added to another piece of jewellery, and/or worn on a piece of jewellery not approved by us.
With our engraved jewellery, your prints and text are engraved onto the surface of the metal which gives a lovely subtle look. However, due to this creation process engraved jewellery is not as hard wearing and therefore, we recommend it for occasional wear only. If worn every day, engraved jewellery is more susceptible to wear and tear and may become scratched or faded. We do offer a 12-month no-fade guarantee on all of our engraved jewellery, but if you are looking for something to wear every day we would recommending browsing our Imprint range. Please note that this warranty becomes void if your Jewellery has been misused, damaged, taken off its original fittings and/or worn on a piece of jewellery not approved by us. It's extremely important to never wear more than once piece of Engraved Jewellery on the same necklace or bracelet where the two charms can rub together.
At Hand on Heart Jewellery, we take pride in offering a lifetime guarantee on our resin-made ashes jewellery, ensuring the secure containment of your loved one's ashes. Please be aware that this warranty is subject to conditions. Misuse (including water contact), damage, removal from original fittings, addition to another piece of jewellery, or use with unapproved accessories may void the warranty. Additional fittings such as chains, jump rings, and bracelets carry a 12-month warranty. For more information, kindly refer to the 'Fittings, Chains & Bracelets' information below.
We offer a 12 month warranty on fittings such as chains, bracelet clasps and jump rings, providing the fault has arisen through a product fault and not through customer misuse. If a fitting has failed after 12 months we may be able to offer a repair as part of our maintenance service.
Please be aware general wear and tear, misuse and tarnishing are not covered by the HoH guarantee, so we ask that you ensure your item is being worn correctly, the correct fitting is being used and that you regularly check the fittings on your jewellery to prevent any incidents of loss or damage. Hand on Heart Jewellery will not be held responsible for an item which is lost or damaged through general wear and tear or misuse.
If your item has been damaged we may be able to offer a repair service at a small cost, which can include replacing clasps, fixing clasps, replacing leather and re-polishing charms. If you would like your piece repaired, please contact us with details of the fault and a member of our Customer Service Team will be more than happy to help.