Guarantee Information

Imprinted Jewellery - Lifetime No-Fade Guarantee

We're committed to creating jewellery of the highest quality to ensure that your precious keepsake lasts a lifetime. Our imprinted designs are created by cutting the prints and text into the silver, rather than engraving them onto the surface, so the jewellery can be worn every day. We're proud to be able to offer a lifetime no-fade guarantee on all pieces from our Imprinted range which means that if the prints or text fade on your jewellery due to a fault with the piece, we will repair or remake it free of charge.Fittings such as chains, jump rings and bracelets come with a 12 month guarantee - please see below for further details.Please note that this guarantee becomes void if your Jewellery has been misused, damaged, taken off its original fittings (including chains or bracelets), added to another piece of jewellery, and/or worn on a piece of jewellery not approved by us.  

Engraved Jewellery - 12 Month No-Fade Guarantee (Including Keyrings and Cufflinks)

With our engraved jewellery, your prints and text are engraved onto the surface of the metal, giving a lovely subtle look. However, due to this creation process engraved jewellery and keepsakes are not as hard wearing and therefore are recommended occasional wear only. If worn every day, engraved jewellery is more susceptible to wear and tear and may become scratched or faded. We do offer a 12-month no-fade guarantee on all of our engraved jewellery, but if you are looking for something to wear every day we would recommend browsing our Imprint range.Fittings such as chains, jump rings and bracelets come with a 12 month guarantee - please see below for further details.Please note that this guarantee becomes void if your Jewellery has been misused, damaged, taken off its original fittings and/or worn on a piece of jewellery not approved by us. It's extremely important to never wear more than one piece of Engraved Jewellery on the same necklace or bracelet where the two charms can rub together.

Ashes and Hair Resin Jewellery

At Hand on Heart, we understand the importance of your memorial ashes jewellery and are dedicated to ensuring its enduring quality.

We want you to be able to wear your jewellery with confidence and so offer a lifetime no-fade guarantee on all engraving, whether in a loved ones handwriting or our own font. Additionally, we are pleased to be able to extend a 12-month guarantee against manufacturing faults and on all fittings, allowing you to wear your cherished piece with confidence.

Please be aware that this guarantee is subject to conditions. Misuse (including water contact), damage, removal from original fittings, addition to another piece of jewellery, or use with unapproved accessories may void the guarantee.

Should you have any concerns or questions about the condition of your memorial ashes jewellery we would encourage you to reach out to our friendly who will do all they can to assist you.

Fittings, Chains, Bracelets & Self-Fill Jewellery

We offer a 12 month guarantee on fittings such as chains, bracelet clasps and jump rings, providing the fault has arisen through a product fault and not through customer misuse. If a fitting has failed after 12 months we may be able to offer a repair as part of our maintenance service.

Please be aware general wear and tear, misuse and tarnishing are not covered by the HoH guarantee, so we ask that you ensure your item is being worn correctly, the correct fitting is being used and that you regularly check the fittings on your jewellery to prevent any incidents of loss or damage. Hand on Heart Jewellery will not be held responsible for an item which is lost or damaged through general wear and tear or misuse.

Maintenance Service

If your item has been damaged we may be able to offer a repair service at a small cost, which can include replacing clasps, fixing clasps, replacing leather and re-polishing charms. If you would like your piece repaired, please contact us with details of the fault and a member of our Customer Service Team will be more than happy to help.