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I paid next day delivery for this for my sister in laws 30th birthday after my mother in law passed away in February. The seller chooses to use Royal Mail who have ‘attempted’ to deliver my parcel the next day and the day after, even though I sat in and waited for it all day. It’s been a week now and I still haven’t received my parcel which is now a week late. I chose to collect from the post office so I could guarantee it be collected which was arrange for yesterday, the tracking still says awaiting delivery I’m extremely frustrated and disappointed, I go on holiday today which means the gift will now be 3 weeks late What’s the point in paying next day delivery when you use a carrier service that will not ensure delivery next day

From start to finish, the whole experience was stress-free , well organised and thoroughly professional. I left it very late to order my jewellery but the customer service was superb - I highly recommend Hand on Heart and wouldn't hesitate to use them again.

Thank you so much for this beautiful keepsake that we gifted to my Dad in memory of my sister.

It is perfect exactly what i wanted know i have mam and dad with me forever

Excellent

Just as described very pleased, good at keeping us updated during the process,

The staff at Hand on Heart genuinely want your piece to be perfect and nothing is too much trouble. I won't hesitate to trust them again, highly recommend. Hand on Heart, thank you ☺️

Hand on Heart jewellery have been so amaziing from start to finish and the ring itself is just beautiful, I'm so happy, knowing I have my dad's ashes with me

Customer service is excellent and my daughter absolutely loved her ring. So pleased with the whole experience as it was all made very easy.

Brilliant service.

Delighted with my ashes ring. Very efficient service.

Omg I absolutely love it x I'm heart broken losing my princess but now she will be with me always. Thank you so much 💓

Absolutely fantastic, beautiful jewellery and couldn't help enough

I was looking for a special piece of jewellery to put some of my recently deceased husbands ashes in and I happened upon Hand on Heart website. As soon as I saw the Family Tree Ashes Urn Necklace, I knew I had found the piece I wanted. I just felt it was perfect and when it arrived I was not disappointed. The whole necklace is well made and is perfect. It is not only a vessel to enable me to carry a small piece of my husband with me, but it is also a lovely piece of jewellery. I have had many compliments about it. I would highly recommend Hand on Heart Jewellery to anyone who wishes to purchase ashes urn jewellery as it is extremely well made and beautiful statement pieces.

A very beautiful and well crafted urn.

Beautiful ring : )

Beautiful necklace, good quality.

Again fantastic service ... this was the second piece of jewellery I ordered for my second neice following the loss of her mum very suddently. Absolutely stunning and first class service from start to finish. I would definitely recommend Hand on Heart to anyone. Thank you so much.

Absolutely lovely necklace and surprisingly is a substantial piece of jewellery. Delighted with the purchase and everything was included for me to self fill the necklace. This is the second item I’ve purchased from yourselves as I bought a necklace for my daughter which was beautiful and she is equally delighted with it. The service is second to none and you are kept informed throughout. Definitely recommend Hand on Heart Jewellery.

I am over the moon with my charm and I am glad the company is going still. 11years ago I brought a charm and necklace with my son’s hand and foot print on and loved it then. My partner got my one this time with my baby girls hand and son’s original hand on too. I love them both.