Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.handonheartjewellery.co.uk/about website (the "Service") operated by Hand on Heart Jewellery Limited ("us", "we", or "our"). Our company number is 07736491.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. You are encouraged to familiarise yourself with your rights contained within the Consumer Rights Act 2015


If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) all information you supply to us is true, correct and complete. You expressly agree that Hand on Heart Jewellery Limited is not responsible for any loss or damage arising from the submission of false or inaccurate information including incorrect delivery details. Order confirmations shall contain the following information:
• Confirmation of the goods ordered including full details of the main characteristics of those goods;
• Fully itemised pricing for the goods ordered including, where appropriate, taxes, delivery and other additional charges;
• Confirmation of names and addresses provided at ordering

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the service and in our advertising on other websites or marketing material. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section "Availability, Errors and Inaccuracies" is without prejudice to existing statutory rights.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.


We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that Hand on Heart Jewellery Limited cannot accept any liability for loss or damage arising out of such cancellation.

Customers have the right to cancel within the cooling off period of 14 days from the order being placed. This does not apply if we have already started making your custom order. If we have already posted or taken impressions then a charge will incur for the cost of the kit/s and delivery of £5 per kit. Orders can not be cancelled by the customer after the 14 day cooling off period. 

Use of the Hand on Heart Jewellery contact form to address your cancellation within 14 days is required. Add phrase "Cancel" in email subject box to confirm your cancellation request. Cancellation form can be found here.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.


Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of goods available from us correspond to the actual goods, we are not responsible for variations from such descriptions. The nature of handcrafted and engraved Jewellery means that each individual piece is unique and images shown on the website are examples only. This does not exclude our liability for mistakes due to negligence on our part and refers only to minor variations of the correct goods, not different goods altogether. 

Where appropriate, you may be required to select the required size, model, colour, number and/or other features of the goods that you are purchasing.

We neither represent nor warrant that goods will be available. Stock indications are not provided on the website.

We reserve the right to change prices and alter or remove any special offers as necessary. All pricing information is reviewed and updated every 24 hours.

All prices on the website include VAT. Hand on Heart Jewellery’s VAT number is 168095773. We regret that we are unable to deduct or refund VAT for non-VAT countries.

All of our products are crafted and not machine made. The nature of handmade items means that no piece will be without any minor imperfections or faint scratches. No two pieces will ever be exactly the same. Products and product designs can be updated at any time, please read the product descriptions carefully.


If printing kits have been requested at the time of ordering, you will receive these via the post. If you haven’t received these within 7 days from ordering, you must contact the us to arrange re-delivery. Failure to contact us within 7 days, will result in a charge for new kits to be re-sent. 

When placing an order, you are agreeing to returning/supplying your prints within 12 weeks from ordering. As you place your order, we will book your production design slot. This is to ensure that we can guarantee you a delivery date as all of our pieces are made by hand. The date you need to return your prints by will be clearly displayed; as you checkout, on your confirmation email and your printing kits. 

If you miss this return date, you can still return your artwork up to 12 weeks from the date you placed your order. In this case, delivery will be within 6 weeks from us receiving your artwork - please bear this in mind if you need your order for a specific date.

Failure to return prints within 12 weeks from ordering will result in your order being cancelled and without refund. 


Gift vouchers are valid for 24 months from the purchase date and can be used to purchase any product. We regret that expired vouchers cannot be redeemed. 

Store credit notes are valid for 6 months from the issue date and can be used to purchase any product. You will be advised of the store credit note code and expiry date via email, and we regret that expired store credit notes cannot be redeemed.


Within 24 hours of your order being dispatched, you will receive a shipment email. If you have not received your parcel within 7 working days from dispatch, please contact the studio. If your parcel is returned to us as undelivered, a delivery charge will be charged to re-post.  Please note that in the unlikely event of a missing parcel, we cannot offer a remake or refund until the parcel has been officially classed as missing by the carrier which is currently 30 days from posting.

All goods are considered delivered to the customer on receipt of a signature provided by the carrier. Hand on Heart Jewellery will not be responsible for any dispute over the signature provided by the carrier and the customer. All deliveries will require a signature upon delivery.


Hand on Heart Jewellery Ltd aims to always provide high-quality goods. All of our items are handmade and personalised and returns are not accepted unless items are supplied incorrectly or faulty. Returns are governed by these terms & conditions.


If you receive goods which do not match those that you ordered, for example, the wrong product or  incorrect name is engraved, you should contact us within 7 calendar days to arrange a return. We will assess the goods and alleged discrepancy upon receipt and if we conclude (at our sole discretion, acting reasonably and in good faith) that the discrepancy is our fault, we will issue replacement goods at no additional cost to you.

  1. FAULTY ITEMS ON DELIVERY In the unlikely event that you believe your goods are faulty on receipt, you must notify us within 7 days of receiving your order to arrange a return. After inspection, if agreed by us to be faulty and through no fault of your own, you will be given the option to have the goods replaced with those ordered (if available). Replacements will be issued upon our receipt of the returned goods. Goods must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened. 
  1. GOODS DAMAGED IN TRANSIT If goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the goods have been damaged. To return the damaged goods, please contact us within 7 calendar days. Replacements will be issued upon our receipt of the returned goods.
  1. FAULTY GOODS WITHIN 6 MONTHS OF DELIVERY If any goods you have purchased develop faults within 6 months of delivery, you may be entitled to a replacement. In order to arrange for such a replacement you should contact us within the 14 calendar days period for details on how to return. We will assess the goods and alleged faults upon receipt and if we conclude (at our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), we will issue replacement goods or a store credit at no additional cost to you.


If goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your goods reach their destination. We are not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally or in Ireland, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free of signs of tampering. Please also be aware that the United Kingdom consumer protection laws may not apply. Please note that failure to accept the customs charge by the customer will result in your parcel being returned to Hand on Heart. Should this happen, a cost to re-send the parcel will apply. Refunds will not be issued on any orders if a customs charge has been refused. 


Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply. The terms and conditions of any other "Promotions" are independent of this agreement.


The Service and its original content, features and functionality are and will remain the exclusive property of Hand on Heart Jewellery Limited and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Hand on Heart Jewellery Limited.


Our Service may contain links to third-party websites or services that are not owned or controlled by Hand on Heart Jewellery Limited.

Hand on Heart Jewellery Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Hand on Heart Jewellery Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.


Those wishing to place a link to this website on other sites may do so, to any page of the site without our prior permission. Deep linking (i.e. links to specific pages within the site) is encouraged and prior permission is agreed. To find out more please contact Us by email at studio@handonheartjewellery.co.uk.


You agree to defend, indemnify and hold harmless Hand on Heart Jewellery Limited and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.


In no event shall Hand on Heart Jewellery Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Hand on Heart Jewellery Limited ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Hand on Heart Jewellery Limited or any person for whom Hand on Heart Jewellery Limited is responsible, and even if Hand on Heart Jewellery Limited has been advised of the possibility of such loss or damage being incurred.


These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.


Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.


If you have any questions about these terms, please contact us.