Once your order is placed, we'll dispatch an Ashes Collection Pack to you via Royal Mail, specifically labelled with your unique order reference. This pack includes a measuring spoon for you to gently place a small quantity of cremation ashes into the provided special bag. After sealing the bag, you can send it back to us at no additional cost. Rest assured, all packs are thoroughly labelled for precise order matching, and we return any leftover ashes with your completed piece. We'll maintain regular updates throughout this entire process.