Memorial Ashes Infinity Necklace

Once your order is placed, we'll dispatch an ashes collection pack to you via Royal Mail, specifically labelled with your unique order reference. This pack includes a measuring spoon for you to gently place a small quantity of cremation ashes into the provided special bag. The pack comes with return postage so you can return it free of charge. Rest assured, all packs are thoroughly labelled for precise order matching, and we return any leftover ashes with your completed piece. We'll maintain regular updates throughout this entire process.

Please note, that since each piece of jewellery is handcrafted, minor colour variations may be present in your distinct keepsake, and it may not exactly match the images displayed. These subtle differences are a result of the natural materials and artisanal process we use, underscoring the truly unique nature of each piece.

This design comes with a lifetime no-fade guarantee on all engraving and a 12-month guarantee against any manufacturing defect. This means that in the unlikely event your memorial keepsake experiences a manufacturing defect, we will correct this free of charge.

Please be aware that this guarantee is subject to conditions, you can find out more about caring for your ashes jewellery here.

Enhance your Jewellery Box by adding a special photograph to the inside of the box, adding an extra heartfelt touch to your jewellery.

We’ve made it easy to do – just choose the option to include a photograph from the product menu and upload your chosen image. Please note that all photos will be converted to black and white and cropped to square.

If you prefer not to add a photograph, don't worry; your jewellery will still arrive in a lovely Hand on Heart Jewellery gift box.

The collection kit which is used to supply the ashes or hair to our studio will be dispatched within 1 working day of your order being placed. This kit includes a prepaid tracked returns service.

Once your ashes or hair arrive in our Studio, we aim to create and dispatch your order within 21 days. The completed order will be dispatched using a Royal Mail Tracked service which usually takes around 2-3 days for delivery.

If you require your jewellery to be delivered sooner, we are able to offer a Fast-Track service on selected designs. Please see the “Fast-Track Delivery” tab below for further information on this service.

International Delivery - Please note that we only deliver Jewellery made with Ashes to the UK & Ireland. For orders originating from the Republic of Ireland & The Channel Islands, the arrangement and payment for postage to send the ashes to us will need to be handled by you.  More details >

Please be advised that our Fast Track service has limited availability. If it is available at the time of ordering, the option will appear at checkout.

The collection kit which is used to supply the ashes or hair to our studio will be dispatched on a Special Delivery Service within 1 working day of your order being placed. This kit includes a prepaid tracked returns service.

Once your ashes or hair arrive in our Studio, we aim to have your order created and delivered within 12 days. The completed order will be dispatched using a Special Delivery service, which requires a signature upon delivery.

Due to the natural variables influencing our creation process, there may be rare instances where your jewellery needs to be remade. If this occurs, we may be unable to fulfil your order within the quoted 12 days. In such cases, we will notify you immediately and refund the Fast-Track service fee in full while ensuring your order is completed as soon as possible.

We regret that we are not able to offer a faster delivery service than the quoted 12 days.

Please be aware that if we receive your ashes within a week of a Bank Holiday, it may cause a delivery delay of 1-2 days. Once we receive the ashes, we will provide you with an accurate delivery date.

International Delivery - Please note that the Fast-Track service is only available in UK Mainland.

Included with each order are comprehensive instructions to ensure your jewellery's longevity. Key recommendations include removing your jewellery when bathing, exercising, or cleaning and avoiding prolonged exposure to sunlight or UV rays. We advise against using cleaning solutions and direct contact with perfumes, lotions, and chemicals. For storage, keep your piece in its original box, separately from other items, in a cool and dry place. Regular inspection of all fittings is also advised to maintain durability. More details > 

What quantity of Cremation Ash is necessary for each piece?
We only require a minimal amount of ashes. With the Ashes Kit we send you, you'll receive a measuring spoon to gather the ashes. In most cases, one teaspoonful of ashes is enough to craft up to six pieces.

What happens to any unused Cremation Ashes?
Any unused Cremation Ashes will be returned to you with your order. 

Can I use the Cremation Ashes from two people in the same design? 
Customers often request us to incorporate ashes from multiple individuals into a single piece, and this is certainly feasible. While some customers are comfortable with blending the ashes in one collection bag, others prefer separate containment. If you're in the latter group, we can provide two distinct bags for the ashes. Please make sure to let us know along with your order number after you place the order, and we'll arrange this for you.

Will I be able to see the Ashes in the Jewellery?
Starting in early 2023, we began the practice of positioning all cremation ashes at the base of each piece, whenever feasible. Given that cremation ashes can greatly differ in terms of texture and hue, this led to diverse end results. By embedding the ashes at the piece's bottom, we have been able to create a visually more attractive final product.

View our Ashes Help Centre >