At Hand on Heart, we understand the importance of your memorial ashes or hair jewellery and are dedicated to ensuring its enduring quality.

We want you to be able to wear your jewellery with confidence and so offer a lifetime no-fade guarantee on all engraving, whether in a loved ones handwriting or our own font. Additionally, we are pleased to be able to extend a 12-month guarantee against manufacturing faults and on all fittings, allowing you to wear your cherished piece with confidence.

Please be aware that this guarantee is subject to conditions. Misuse (including water contact), damage, removal from original fittings, addition to another piece of jewellery, or use with unapproved accessories may void the guarantee.

Should you have any concerns or questions about the condition of your memorial ashes jewellery we would encourage you to reach out to our friendly team who will do all they can to assist you.

Your ashes or hair jewellery is designed to be loved and worn every day. We craft our jewellery using resin, which is stronger than glass, preventing chips and breaks, and it won't fade or discolour. However, to keep your jewellery looking its best, we recommend removing it before bathing, swimming, or exercising and carefully following our care guide.

We recommend against submerging any of your jewellery pieces in water, be it during swimming, bathing or other activities. This could cause potential harm to your item, particularly due to the presence of chemicals, salt or chlorine commonly found in water. Moreover, heated water might trigger chemical reactions resulting in discolouration. Our goal is to ensure your jewellery's longevity, hence, we stress transparency in sharing optimal care methods for your invaluable piece. Incidental water exposure, like getting caught in the rain, or washing your hands and drying the jewellery fully, should not pose any significant issue.

At Hand on Heart Jewellery, we take pride in crafting each piece of cremation ashes resin jewellery by hand. While we strive for perfection in every creation, the nature of this process does mean that, very occasionally, a piece of jewellery may fall short of our high standards. Rest assured, we are dedicated to ensuring that every customer receives a flawless piece of jewellery. If your item doesn't meet our expectations, we will endeavour to remake it as a matter of priority at no extra cost. Furthermore, we will return the imperfect piece with your finished order, along with any unused ashes.

We sincerely hope that you adore your piece of cremation ashes resin jewellery, however, if you ever have any questions or concerns, our friendly team is here to assist you. Simply reach out to us at studio@handonheartjewellery.co.uk and we'll be more than happy to help. In the rare event that any issues arise with your piece, rest assured that we will strive to find a resolution that meets your satisfaction. Should it be necessary to remake your piece, we will guide you through the process every step of the way, completely free of charge. Please know that we will exhaust all other options before reaching this decision, ensuring that your experience with us remains seamless and satisfactory.