Caring For Ashes Jewellery

Every order from us arrives with comprehensive instructions on how to maintain your jewellery's optimal condition. Key points of these instructions include:

• Always remove your jewellery before it might come in contact with water such as during bathing, exercising, or cleaning.
• Regular polishing with a sterling silver polish cloth will help maintain its shine and beauty.
• Your keepsake should be stored in its original box, in a cool and dry place, and kept separate from other jewellery items.
• Protect your Jewellery from prolonged sun exposure/heat - avoid wearing while sunbathing
• Never expose your Jewellery to direct artificial UV light - Nail Lamps/Sun Beds

For durability and longevity, please frequently inspect all fittings, steer clear of contact with perfumes, lotions, coloured spices, dyes and chemicals, and store your pieces away from direct sunlight and high temperatures. We advise against using liquid cleaning solutions.

Should you have further questions about maintaining your Hand on Heart Jewellery, our friendly team is always ready and eager to assist you.

Can my Ashes Jewellery be exposed to water?
We recommend against submerging any of your cherished jewellery pieces in water, be it during swimming, bathing or other activities. This could cause potential harm to your item, particularly due to the presence of chemicals, salt or chlorine commonly found in water. Moreover, heated water might trigger chemical reactions resulting in discolouration. Our goal is to ensure your jewellery's longevity, hence, we stress transparency in sharing optimal care methods for your invaluable piece. Incidental water exposure, like getting caught in the rain, should not pose any significant issue.

What happens if a problem arises during the creation process?
At Hand on Heart Jewellery, we take pride in crafting each piece of cremation ashes resin jewellery by hand. While we strive for perfection in every creation, the nature of this process does mean that, very occasionally, a piece of jewellery may fall short of our high standards. Rest assured, we are dedicated to ensuring that every customer receives a flawless piece of jewellery. If your item doesn't meet our expectations, we will endeavour to remake it as a matter of priority at no extra cost. Furthermore, we will return the imperfect piece with your finished order, along with any unused ashes.

I have questions about my piece of cremation ashes jewellery, who should I contact?
We sincerely hope that you adore your piece of cremation ashes resin jewellery. However, if you ever have any questions or concerns, our friendly team is here to assist you. Simply reach out to us at studio@handonheartjewellery.co.uk, and we'll be more than happy to help. In the rare event that any issues arise with your piece, rest assured that we will strive to find a resolution that meets your satisfaction. Should it be necessary to remake your piece, we will guide you through the process every step of the way, completely free of charge. Please know that we will exhaust all other options before reaching this decision, ensuring that your experience with us remains seamless and satisfactory.