International Delivery
The following information applies to:
• Northern Ireland
• Channel Islands
• USA
• Australia and New Zealand.
We regret that we are unable to offer delivery to other destinations, including the Republic of Ireland.
Gold Jewellery
Please note that gold jewellery is unavailable for international delivery, but is available to those addresses in the Channel Islands.
Customs Charges, Import Tax & VAT
Please be aware that as per our T&Cs, international orders may incur import duties and taxes. Hand on Heart Jewellery Ltd is not responsible for any additional charges. If these charges are refused by the customer the order will be returned to us and a cost to re-send the parcel will apply, refunds will not be issued for orders if the customs charges are refused.
All prices on our website include VAT and we regret that we cannot deduct or refund VAT for non-VAT countries.
Delivery Timescales
Print Jewellery
The cost of delivery to these areas will be calculated at checkout.
For delivery outside the UK, we ask that you allow 10 days for delivery of all printing kits, and that prints are returned within 14 days of receipt. Please then allow 14 days from prints/artwork being supplied for dispatch of the jewellery. We ask that you then allow 10 days for delivery.
Please note that printing kit only orders, and express services are unavailable internationally.
Jewellery made with Ashes or Hair
Orders that require ashes or hair to be supplied to our Studio are unavailable to the USA, Australia or New Zealand.
For orders originating from Northern Ireland or the Channel Islands, we ask that you allow 10 days for delivery of all collection kits. Please note that the arrangement and payment for postage to send the ashes or hair to us will need to be handled by you.
Packaging
All of our outer packaging for orders is unbranded and discreet to ensure that no surprises are spoiled. However, please note that invoices and customs labels are included on orders being delivered to all international locations.