The following information applies to:
• Republic of Ireland
• Australia and New Zealand.
We regret that we are unable to offer delivery to other destinations.
Customs Charges, Import Tax & VAT
Please be aware that as per our T&Cs, international orders may incur import duties and taxes. Hand on Heart Jewellery Ltd is not responsible for any additional charges. If these charges are refused by the customer the order will be returned to us and a cost to re-send the parcel will apply, refunds will not be issued for orders if the custom charges are refused.
All prices on our website include VAT and we regret that we are unable to deduct or refund VAT for non-VAT countries.
The cost of delivery to these areas will be calculated at checkout. We ask that you allow 10 days for delivery of all print kits, and that prints are returned within 14 day of receipt. Please then allow 28 days from prints/artwork being supplied for delivery of the jewellery. Please note that printing kit only orders, and express services are unavailable internationally.
Jewellery made with Ashes or Hair
Orders that require ashes or hair to be supplied to our Studio are unavailable to the USA, Australia or New Zealand. For orders originating from the Republic of Ireland, the arrangement and payment for postage to send the ashes or hair to us will need to be handled by you.
All of our outer packaging for orders is unbranded and discrete to ensure that no surprises are spoilt. However, please note that invoices and customs labels are included on orders being delivered to Northern Ireland and all international locations.