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Couldn't fault the experience but the product bracelet itself is like tacky looking like the sort you get your kids when younger. For the price it'd expensive, but I wanted it for the pendent and that bit is lovely I have my little girl name on me at all times

Received this as a gift for Christmas, the charm itself looks lovely but the bracelet is elasticated plastic, looks cheap & tacky and very tight so not at all comfortable to wear. So disappointing as I know it was not cheap but unfortunately will stay in the box and not be worn.
Thank you for your feedback. We are deeply sorry to hear you are disappointed with your unique bracelet as here at Hand on Heart, we provide ourselves on providing our customers with the very best high-quality products and we spend many hours researching our suppliers to ensure the materials we use are of the highest quality available. With regards to the size of the pendant you have received, we do try to ensure our product descriptions are thoroughly detailed, including measurements of each item and lifestyle images of our designs are provided to ensure our customers are aware of the design they are purchasing before placing an order to prevent any disappointment. We would never wish for any of our customers to feel disappointed with their unique keepsake and so please may we ask you to email us directly at studio@handonheartjewellery.co.uk with your order details and a member of our friendly customer service team will be more than happy to discuss your order details with you further. Thank you in advance. Kind regards, TeamHoH x

the finished product is beautiful. the communication from them was brilliant and very quick. they answered all my questions promptly

It was a gift for my sister and she absolutely loves it and never take it off.
What a lovely gift idea, it is wonderful to hear how well this gift was received! Kind Regards, Team HoH x

Absolutely stunning thank you
You are very welcome, thank you for this lovely feedback <3 Kind Regards, Team HoH x