Memorial Ashes Infinity Necklace

Once your order is placed, we'll dispatch an ashes collection pack to you via Royal Mail, specifically labelled with your unique order reference. This pack includes a measuring spoon for you to gently place a small quantity of cremation ashes into the provided special bag. The pack comes with return postage so you can return it free of charge. Rest assured, all packs are thoroughly labelled for precise order matching, and we return any leftover ashes with your completed piece. We'll maintain regular updates throughout this entire process.

Please note, that since each piece of jewellery is handcrafted, minor colour variations may be present in your distinct keepsake, and it may not exactly match the images displayed. These subtle differences are a result of the natural materials and artisanal process we use, underscoring the truly unique nature of each piece.

This design is accompanied by a Lifetime Guarantee, ensuring that in the unlikely event your charm containing the ashes experiences a manufacturing defect, rest assured we will correct it.
All our chains and additional elements come with a one-year guarantee. We urge you to regularly check for any wear and tear and to adhere to the care instructions meticulously to preserve the longevity of your piece.

For a limited period only, choose to enhance your Jewellery Box by adding a special photograph to the inside of the box, adding an extra heartfelt touch to your jewellery.

We’ve made it easy to do – just choose the option to include a photograph from the product menu and upload your chosen image. Please note that all photos will be converted to black and white. 

If you prefer not to add a photograph, don't worry; your jewellery will still arrive in a lovely Hand on Heart Jewellery gift box.

Upon receiving your order, we will send out your Ashes Collection Pack within one business day. This will be delivered by Royal Mail and will conveniently arrive through your door without needing a signature.

Upon receipt of the ashes in our studio, the creation of your bespoke piece will commence. We estimate around 6 weeks for this crafting and dispatch process. Please note, due to the natural factors influencing our Ashes Keepsake process, such as temperature affecting drying time, we can't expedite or guarantee earlier delivery. Our commitment to never compromising on quality ensures each piece receives the time and attention it deserves to be perfect.

The completed order will be dispatched using a Royal Mail Tracked service. After we send out your order, it usually takes around 2-3 days for it to arrive at your doorstep.

International Delivery - Please note that we only delivery Ashes Jewellery to the UK & Ireland. More details > 

Included with each order are comprehensive instructions to ensure your jewellery's longevity. Key recommendations include removing your jewellery when bathing, exercising, or cleaning and avoiding prolonged exposure to sunlight or UV rays. We advise against using cleaning solutions and direct contact with perfumes, lotions, and chemicals. For storage, keep your piece in its original box, separately from other items, in a cool and dry place. Regular inspection of all fittings is also advised to maintain durability. More details > 

What quantity of Cremation Ash is necessary for each piece?
We only require a minimal amount of ashes. With the Ashes Kit we send you, you'll receive a measuring spoon to gather the ashes. In most cases, one teaspoonful of ashes is enough to craft up to six pieces.

What happens to any unused Cremation Ashes?
Any unused Cremation Ashes will be returned to you with your order. 

Can I use the Cremation Ashes from two people in the same design? 
Customers often request us to incorporate ashes from multiple individuals into a single piece, and this is certainly feasible. While some customers are comfortable with blending the ashes in one collection bag, others prefer separate containment. If you're in the latter group, we can provide two distinct bags for the ashes. Please make sure to let us know along with your order number after you place the order, and we'll arrange this for you.

Will I be able to see the Ashes in the Jewellery?
Starting in early 2023, we began the practice of positioning all cremation ashes at the base of each piece, whenever feasible. Given that cremation ashes can greatly differ in terms of texture and hue, this led to diverse end results. By embedding the ashes at the piece's bottom, we have been able to create a visually more attractive final product.

View our Ashes Help Centre >