Ordering & Your Account

Can I place an order over the phone or in person?
We only accept orders via our website, but we are here if you need any help. You can contact us via our Contact Page.

How do I pay for my order?
We accept all major credit/debit cards.

Will I receive an order confirmation?
An order confirmation email will be sent to the email address entered on your order within 30 minutes of it being placed. Please check your junk or spam folder if it does not arrive in your inbox. We ask that you check your order information closely and contact us right away if there is anything you would like to change.

Can I make a change to my order?
As long as your order has not entered production, our customer service team would be happy to help you make any necessary changes. If you do need to change anything on your order, we recommend contacting us as soon as possible and before your prints are returned to ensure we are able to do so.

Can I cancel my order?
We would be sorry to see you go but if, for any reason, you wish to cancel your order you are able to do so within 14 days from your order being placed. This is your "cooling-off period". Please note that this does not apply if we have already started creating your order.
If printing kits have been dispatched, a £5 charge for each kit will apply to your cancellation.