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Excellent customer service
My necklaces are beautiful, thank you for the amazing customer service. I have recommended you to all my family and friends ❤️
Hand on Heart Jewellery
Thank you for your kind words! We're thrilled to hear that you love your necklaces and had a positive experience with our customer service. Your recommendations mean the world to us - Team HoH x
Smart but fiddly
I had a lot of trouble with the tiny screw, mainly finding a suitable screwdriver. When I found one that was thin enough, the blade didn’t go the whole length of the screw. Undoing it wasn’t too bad but it was very difficult to put back as the screw thread kept getting crossed then the screw fell on the floor and, of course, I didn’t want to end up tipping out the contents. The screw is in temporarily but not secure enough to wear; it will have to wait for the recipient to tighten it fully. I suggest you include an appropriate screwdriver in the kit.
Hand on Heart Jewellery
Thank you for your feedback and for bringing this to our attention. We're sorry to hear about the difficulties you experienced with the tiny screw at the base of this necklace. This certainly isn't something we've come across before. We understand how frustrating this must have been during such an important moment. We truly appreciate this feedback and shall review this for future consideration. In the meantime would you mind getting in touch with us at; studio@handonheartjewellery.co.uk so our team can help and advise further? Thank you in advance and we shall look forward to hearing from you - Team HoH x
Necklace
Ordered my necklace to put my cats ashes in so hes with me all the time. Feels like he's close to my heart. Order came in less than a week
Hand on Heart Jewellery
Thank you for your review. We're glad to hear that your necklace arrived promptly and that it brings you comfort by keeping your beloved cat close to your heart. Your feedback means a lot to us - Team HoH x
Keep sake
My experience with Hand on Heart was amazing highly recommend Helpful and fast Beautiful keep sake for loved ones who have lost ♥️
Hand on Heart Jewellery
Thank you for sharing your experience! We're thrilled to hear that you had such a positive experience with us. Your recommendation means a lot - Team HoH x
Perfect ❤️
My necklace is exactly what I was looking for and is really good quality.
Hand on Heart Jewellery
Thank you for your feedback! We're thrilled to hear that your necklace is exactly what you were looking for and that you're pleased with its quality - Team HoH x