Gold Cremation Ashes Infinity Cross Necklace

Material: 9ct Yellow Gold

Charm Size: Approx 18mm x H32mm

Chain: 9ct Gold - Choice of lengths available via options

Packaging: Luxury Hand on Heart Gift Box

Once you’ve placed your order, we’ll send you an Ashes Collection Kit via Royal Mail, specifically linked to your unique order. Inside the kit, you’ll find a small measuring spoon—this is all you need to gather a tiny portion of the cremation ashes. Just one teaspoon is enough to create up to six beautiful pieces of jewellery,

Once you have your kit, place the ashes into the secure tin provided and close it carefully. Then, simply use our free return service to send the pack back to us. If there are any ashes left over after we’ve completed your jewellery, we will always return them to you along with your finished piece.

If you’d like to combine ashes from more than one person into a single piece, simply place both ashes into the same tin. If you’d prefer to keep them separate, just let us know after ordering, and we’ll provide additional tins.

We know how important this journey is, which is why we’ll keep you updated every step of the way. Your comfort and peace of mind are at the heart of everything we do, and we want this experience to feel as smooth and reassuring as possible.

To help us manage our careful crafting process, we kindly ask that the Ashes Collection Pack is returned within seven days of receiving it. However, we completely understand that sometimes this may not be possible. If you need more time, we offer a flexible extension of up to six weeks. If you have any questions or concerns about returning the ashes, please don’t hesitate to reach out. We’re always here to help in any way we can.

This design can be crafted with hair or fur as an alternative to cremation ashes. However, it's important to note that the hair or fur will not be visible. If you wish for the hair to be visible, we recommend considering our dedicated Hair Range. Nevertheless, please bear in mind that even within this range, we can't guarantee the visibility of the hair due to variations in colour and thickness.

Because each piece of jewellery is handcrafted using natural materials, slight colour variations may occur, making your keepsake truly one of a kind. This means it may not look exactly like the images shown, but these subtle differences highlight the uniqueness of every piece. Since early 2023, we have carefully positioned cremation ashes at the base of each piece whenever possible. Ashes can vary in texture and hue, which can affect the final result, and this method allows us to create a beautifully refined finish. You can explore our stunning range of colours here.

Enhance your Jewellery Box by adding a special photograph to the inside of the box, adding an extra heartfelt touch to your jewellery.

We’ve made it easy to do – just choose the option to include a photograph from the product menu and upload your chosen image. Please note that all photos will be converted to black and white and cropped to square.

If you prefer not to add a photograph, don't worry; your jewellery will still arrive in a lovely Hand on Heart Jewellery gift box.

This design comes with a lifetime no-fade guarantee on all engraving and a 12-month guarantee against any manufacturing defect. This means that in the unlikely event your memorial keepsake experiences a manufacturing defect, we will correct this free of charge.

Please be aware that this guarantee is subject to conditions, you can find out more about our guarantee here >

Upon receiving your order, we will send out your Ashes Collection Pack within one business day. This will be delivered by Royal Mail and will conveniently arrive through your door without needing a signature.

Once your ashes or hair arrive in our Studio, we aim to create and dispatch within the timeframe specified at checkout.

Please note, due to the natural factors influencing our Ashes Keepsake process, such as temperature affecting drying time, we can't expedite or guarantee earlier delivery. Our commitment to never compromising on quality ensures each piece receives the time and attention it deserves to be perfect.

The completed order will be dispatched using a Royal Mail Tracked ID Verification service. Please note that the individual named on the delivery address at the time of ordering is required to show valid, in date Photo ID to accept delivery of Gold Jewellery

This also applies if you're collecting it from your local Customer Service Point or Post Office® branch.

The following is accepted as proof of identity:
Passport
Photocard Driving Licence
Foreign National
Military
Police Warrant
Royal Mail Employee
NHS or senior citizen bus pass

After we send out your order, it should arrive on your doorstep the following working day. 

International Delivery - Please note that we are not able to offer delivery of our Gold Jewellery to any international addresses, inluding those originating from the Republic of Ireland & The Channel Islands

Included with each order are comprehensive instructions to ensure your jewellery's longevity. Key recommendations include removing your jewellery when bathing, exercising, or cleaning and avoiding prolonged exposure to sunlight or UV rays. We advise against using cleaning solutions and direct contact with perfumes, lotions, and chemicals. For storage, keep your piece in its original box, separately from other items, in a cool and dry place. Regular inspection of all fittings is also advised to maintain durability. More details >