Egg Timer Hourglass Ashes Necklace

Thank you very much for sharing your feedback with us. We're truly sorry to learn that your experience with our service hasn't met your expectations. This is certainly not the impression we strive to leave on our valued customers. Upon reviewing our records, it appears that we responded to your enquiries, but unfortunately, we haven't received any further communication from you. We apologise if there was any miscommunication or if our responses didn't reach you as intended. Your satisfaction is incredibly important to us, and we would be more than happy to address any concerns or feedback you may have regarding your chosen piece of jewellery. Please feel free to reach out to us at studio@handonheartjewelry.co.uk, and our dedicated customer service team will be delighted to assist you further. - Team HoH x

Thank you so much for your heartfelt review. We're deeply sorry for the loss of your Nana, and we're honored to have been able to provide you with a meaningful way to keep her close to you. We're delighted to hear that you found the Egg Timer Hourglass perfect for everyday wear and that you were overwhelmed by its presentation. Sustainability is important to us, and we're glad that our packaging reflects that commitment. It warms our hearts to know that your experience has led you to consider ordering a special necklace with the remaining ashes of your Nana for very special occasions. We're here to support you every step of the way. If there's anything more we can do to help please don't hesitate to reach out - Team HoH x

Thank you for sharing your experience with us. We understand that purchasing memorial jewellery is an emotional process, and we're honoured to have been a part of creating something special for you. We're delighted to hear that you found the product fantastic and that our service and communication met your expectations - Team HoH x

Thank you so much for sharing your experience with us. We're deeply sorry for the loss of your wife. It means a lot to us to hear that the Egg Timer Hourglass Ashes Necklaces were found to be perfect gifts to remember her. We're glad to have been able to contribute to the special memories with our products, and it's heartening to know that you were overwhelmed by the appearance of the necklaces in the jewellery boxes. Your appreciation for the luxury gift bag is also truly touching. If there's anything more we can do for you, please feel free to reach out. Thank you for choosing Hand on Heart, and our thoughts are with you during this time - Team HoH x