How to order & take prints
All of our pieces of personalised jewellery are made by using the true handprint, fingerprint, footprint or pawprint of your loved ones. You can either email or post us a copy of your existing prints, or you can take new prints using our special printing kits that are posted free with every order. Taking the prints using our ink-less kits is fun, easy and the most exciting part of the process. People often worry that they won't be able to take a good enough print of a young baby or boisterous dog, but it's very rare that we receive prints we cannot use. There really is no mess, no ink and no putty and you will be amazed how quick and easy it is. The kits use natural oils that are safe to use on children of all ages, including pets and newborn babies.
We make two different types of Handprint Jewellery - Handcrafted and Engraved.
Handcrafted Jewellery is made from sterling silver and has the impressions cast deep into the metal - the prints are then deepened in colour to bring out the detail.
Engraved Jewellery has the prints engraved onto the surface of the charm and provides a more subtle look.
For more information on the two designs, please visit our Handcrafted versus Engraved page here.
Simply browse our website and enjoy looking at our products, selecting the items you would like, adding your personalisation options along the way. Place the items into your basket then purchase through our easy and secure system. Full payment is taken at the time of ordering and we accept all major credit/debit cards on our secure website. Alternatively, you can place your order by calling the Studio on 01768 800262 (Mon-Fri/9am-5pm) and one of our friendly team will be very happy to assist. If you have a special request or need any help in ordering, please don’t hesitate to contact us - we are always happy to help.
After you place your order online we will send you a confirmation email within minutes, detailing your order. If required, we will then send you one of our special printing kits to allow you to take the prints quickly and with ease, in the comfort of your own home. Your printing kit will be dispatched within one working day and includes full instructions of how to take your prints.
Our printing kits are specially developed to enable you to take mess-free prints of any baby, child, adult or pet with ease. If you are taking fingerprints, please click here.
In the pack, you will find a ‘magic wipe’ which is coated with a natural oil. Simply wipe over the palm, foot or paw, then press gently onto the printing card included in the pack. As if by magic, you will see a lovely dark print appear on the card! The card is approx. A4 size so you will have plenty of room to take a few prints for us to choose from - don’t worry too much if you get a few smudges, we can easily clean these up in the studio. Give the hand, foot or paw a quick wash to remove any excess oil and you're all done. Watch our video on taking prints here
Please return your prints by taking a picture and emailing it to us, or by emailing a scanned copy to firstname.lastname@example.org, quoting your order number. For tips on how to take photographs of your prints, please click here.
Alternatively, you can return your prints by posting them to the following address: Hand on Heart Jewellery Ltd, Hackthorpe Hall Business Centre, The North Range, Unit 1, Hackthorpe, Penrith, CA10 2HX.
KEEPING YOU INFORMED
We like keeping you up to date on how your order is progressing. When you place an order, you will receive a confirmation email within 24 hours, confirming all of the details of the order and the dispatch of printing kits (if required). Once we receive your prints back into the studio, we can begin work on your order. We will keep you updated as to how your order is progressing and when you can expect to receive your finished item(s).
All orders within the EU VAT area include VAT at standard rate. If you are ordering from the Channel Islands, please select your country as Guernsey/Jersey (not the UK) when ordering, to ensure you are not charged VAT.
GIFT PACKED PRINTING KITS
Can’t get the prints without the gift recipient knowing? Left your wife's Christmas present until the last minute? Then our gift packs are the perfect option for you. Choose your piece of jewellery or gift from our website, then select the 'Gift pack the print kit' option. The printing kit(s) will then arrive in a gift envelope, which you can then give as the gift. All the recipient then needs to do is take the prints and return them using the enclosed stamped addressed envelope (UK only). The finished piece of jewellery/gift will be designed and dispatched to the recipient. Gift packs are dispatched within 1 working day.
Every order comes with free gift wrapping ready to give to the lucky recipient. You also have the option to add luxury ribbon with your own personal message (up to 50 characters) for just £3.99 and can be added to your order on the product page.
We love seeing happy customers return to us again and again. We keep your print impressions for two years after you've placed your initial order with us, so we can use these if you wish to order again. If we already hold prints on file for you, select the option ‘you already have my prints from a previous order’ when ordering. We can then get straight to work on your order without you having to re-take the prints.
For further information on our process, please visit our FAQ’s page here.