We have been awarded a Gold Trusted Merchant Award by our review site ‘Feefo’, this means that Feefo recognises that we are consistent with a high quality standard of both products and service.

Feefo Award

Over the course of 2014 we received over 700 reviews on the site, you may have visited when purchasing a product or been invited to write a review yourself. If so we thank you for your amazing feedback and for helping us become a Trusted Merchant.

Comments like the following help us get to where we are today:

“From start to finish the customer service was fantastic and prompt. I was kept up to date with the progress of my order by email. I received my charm when I was told I was going to - after being upgraded to a quicker despatch time - and I am over the moon with it. It is just beautiful and exactly what I hoped for.”

- Engraved Heart Charm Bead


“Very impressed with my personalised keyring , beautiful made and even in a lovely gift boxed, highly recommend.”

- Time Stood Still Keyring

“I've had two charms made by Hand on Heart and both are great quality. The service provided is faultless and quick. I'd highly recommend them to friends and family.”

- Paw Print Charm

“Absolutely love my necklace, it is so special to me and it's beautifully made. I can't wait to order other products. Fab service from Hand on Heart, I loved the emails with updates.”

- Large Double Heart Necklace


We don’t just want to thank those people who review via Feefo, but to those who post pictures and lovely comments to our Facebook page. Without support on Facebook we wouldn’t receive the hundreds of new customers each month. 

Totally in love with my 'When time stood still' necklace. Its absolutely gorgeous and even more special to me as it has my baby girls name, date of birth and time of birth on it. A piece of jewellery that I will cherish forever. Thank you so much!!"

- Jemma

“What a fantastic company you are… I recently ordered 2 handprint charms for my birthday, they arrived before my birthday, quickly, safely and absolutely perfect!!! Your service is fantastic.”

- Samantha

Thank u soooo much for my necklace I absolutely love it!!!”

- Rosie