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Delivery Information

Dispatch options for each product are listed on the product page and each order is sent to you directly by Hand on Heart from our studio in Cumbria, UK. Many products have multiple dispatch options to give customers a choice of a free delivery, International delivery or a faster service if they wish to have their order delivered next day (Mon - Sat on selected products).

We have worked very hard over the years to create a process that guarantees the very best quality of handcrafted and engraved products for our loyal customers. This process and our amazing studio team now allows us to offer a free dispatch service on ALL handcrafted orders within 7 working days of your prints been returned to our studio. All engraved items now have a free dispatch service of 2-3 working days and many of these items have a paid optional next day delivery service if required. The Hand on Heart team prides itself on our impressive dispatch service and unbeatable quality. For more details, please see our dispatch options and costs table below.

PRODUCT HOW LONG IT TAKES WHAT IS THE COST?
Engraved Products Dispatched within 2-3 working days FREE
Handcrafted Products Dispatched within 7 working days FREE
Next Day Range (Mon - Fri)   Dispatched the same day (order before 1pm) £6.95 per item
Next Day Range (Sat)  Dispatched the same day (order before 1pm, Friday)       £9.95 per item

Please note; next day orders placed after 1pm on Friday will not be processed until the following Monday and will be delivered before 1pm on Tuesday. Next day orders are dispatched via Special Guaranteed Delivery and it is Royal Mail who guarantee the delivery of the parcel the next working day (before 1pm). For further information, please visit the Royal Mail website.

Unless otherwise stated, all items are dispatched with Royal Mail using a 1st Class Signed For Service and a signature will be required on delivery.  If Royal Mail is not able to obtain a signature, your parcel will either be delivered to a neighbour or returned to your local sorting office, where you will be required to collect your parcel.

Although most parcels are delivered the next day, we ask for you to allow up to 7 days for delivery. If you have not received your parcel within 7 days from receiving your dispatch email, please contact our studio on 01768 800262 (Mon-Fri / 9am-5pm).


By very popular demand, Hand on Heart Jewellery now offer International delivery to the USA, Australia and New Zealand. Print kits (when required) will be dispatched within 1 working day of ordering by first class post and should arrive within 7 working days (please be aware that this can take up to 21 days). If you have not received your print kit within 21 working days, please contact the studio. We require all prints from the USA, Australia and New Zealand to be returned by emailing a copy of your prints to studio@handonheartjewellery.co.uk.

International orders are dispatched with Royal Mail using an International Signed For Service and a signature will be required on delivery. Although most parcels are delivered within 7-10 working days, parcels can take 6 weeks to be delivered if delayed in customs. If you have not received your parcel within 21 days from receiving your dispatch email, please contact our studio on 01768 800262(Mon-Fri/9am-5pm).

All International delivery will be charged at £13.00 per item, which includes a free handprint kit & free luxury gift wrapping with every order. Delivery charge is added automatically at the checkout and VAT will be removed at the checkout.

PRINTING KITS

If hand, foot or pawprints are required for your order, we will dispatch a printing kit to you within 1 working day of receiving the order by first class post. If you have not received your print kit within 5 working days, please contact the studio on 01768 800262 (Mon-Fri / 9am-5pm).

GIFT WRAPPING

Every order includes FREE gift wrapping and a FREE gift box. If you are buying for an occasion, you can add our personalised ribbon printing service to make your gift extra special. This is optional, it can be added at any product page and is priced at £3.99.

RETURNS

We pride ourselves on our excellent products and customer care, and we are confident you will love our service. In the unlikely event of your order being supplied incorrect or faulty, we will ensure it is resolved immediately and with minimal disruption.  Simply, email us at studio@handonheartjewellery.co.uk with your order details and a brief description of the issue and a member of our Customer Service Team will be more than happy to resolve the issue.

VAT

All orders within the EU VAT area include VAT at standard rate. If you are ordering from the Channel Islands, please select your country as Guernsey/Jersey (not the UK) when ordering, to ensure you are not charged VAT.

For more information, please, visit our FAQ’s page here.