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How to order & take prints

Ordering and taking prints

All of our pieces of personalised jewellery are made by using the true handprint, fingerprint, footprint or paw print of your loved ones. You can either email or post us a copy of your existing prints, or you can take new prints using our special printing kits (posted free with every order). Taking the prints using our ink-less kits is fun, easy and the most exciting part of the process! 
People often worry that they won't be able to take a good enough print of a young baby or boisterous dog, but it's very rare that we receive prints we cannot use. There really is no mess, no ink and no putty and you will be amazed how quick and easy it is! The kits use natural oils that are safe to use on children of all ages, including pets and newborn babies.

We make two different types of Handprint Jewellery - Handcrafted and Engraved.

Handcrafted and Engraved comparison

- Handcrafted Jewellery is made from sterling silver and has the impressions cast deep into the metal - the prints are then deepened in colour to bring out the detail.
- Engraved Jewellery has the prints etched onto the surface of the charm and provides a more subtle look. The difference between the two types of Jewellery is shown above.
 

How to Order...

Browse our website and enjoy looking at our products, selecting the items you would like, adding your personalisation options along the way. Place the items into your basket then purchase through our easy and secure system. We will send you an order confirmation email and dispatch your free print kit (if required) to your address so you can take prints in the comfort of your own home. Return them to us by taking a picture of your prints and emailing to our Studio or by post. We accept all major credit/debit cards on our secure website. Alternatively, you can place your order by calling the Studio on 01768 800262 and one of our friendly team will be very happy to assist. If you have a special request or need any help in ordering, please don’t hesitate to contact us - we are always happy to help!

 

What Happens Next?

After you place your order online you will receive a confirmation email within minutes, detailing your order. If required, we will then send you one of our special printing kits to allow you to take the prints quickly and with ease. Your printing kit will be dispatched within one working day, and includes full instructions of how to take your prints. From the moment your order is placed, you will be kept up to date on how your order is progressing - from us dispatching and receiving your impression kits, to your orders final polish and dispatch. Your final piece will be sent using Royal Mail and will require a signature on delivery.

 

Taking Prints with our Printing Kits

Our printing kits are specially developed to enable you to take mess-free prints of any baby, child, adult or pet with ease. 

In the pack you will find a ‘magic wipe’ which is coated with a natural oil. Simply wipe over the palm, foot or paw, then press gently onto the printing card included in the pack. As if by magic, you will see a lovely dark print appear on the card! The card is A4 size, so you will have plenty of room to take a few prints for us to choose from - don’t worry too much if you get a few smudges, we can easily clean these up in the studio. Give the hand, foot or paw a quick wash to remove any excess oil and you're all done!

Using Our Print Kit

Return your prints to us by taking a photo/scanning and emailing them to the studio: studio@handonheartjewellery.co.uk. Alternatively, you can return your prints by posting them to the following address: Hand on Heart Jewellery Ltd, Hackthorpe Hall Business Centre, The North Range, Unit 1, Hackthorpe, Penrith, CA10 2HX

 

Other Important Details

REPEAT ORDERS

We love seeing happy customers return to us again and again! We keep your print impressions for two years after you've placed your initial order with us, so we can use these if you wish to order again. If we already hold prints on file for you, select the option ‘you already have my prints from a previous order’ when ordering. We can then get straight to work on your order without you having to re-take the prints!

How do you know who's print is who's?

There is a form on the back of each printing kit, which you are requested to fill in with each child or pet's name.

Gift packed printing kits 

Can’t get the prints without the gift recipient knowing? Left your wife's Christmas present until the last minute? Then our gift packs are the perfect option for you! Choose your piece of jewellery or gift from our website, then select the 'Gift pack the print kit' option. The impression kits will then arrive in a gift envelope, which you can then give as the gift. All the recipient then needs to do, is take the prints and return them using the enclosed stamped addressed envelope (UK only). The finished piece of jewellery/gift will be handcrafted and dispatched to the recipient. Gift packed impression packs are dispatched within 1 working day.   

Gift wrapping

Every order comes in FREE gift box with luxury gift wrapping ready to give. Each gift box is tied with a beautiful FREE gift ribbon. (Personalise the ribbon with your own message of up to 50 characters for £3.99 on the product page).

Keeping you informed

We like keeping you up to date with how your order is progressing. When you place an order, you will receive a confirmation email within 24 hours, confirming all of the details of the order and the dispatch of printing kits (if required). Once we receive your prints back into the studio, we can begin work on your order. We will keep you updated as to how your order is progressing and when you can expect to receive your finished item(s).

VAT

All orders within the EU VAT area include VAT at standard rate. If you are ordering from the Channel Islands, please select your country as Guernsey/Jersey (not the UK) when ordering, to ensure you are not charged VAT.