Order process

How does it all work?

If you've spotted a piece of jewellery on our facebook page but don't know how to get your own personalised piece of jewellery or keepsake then look no further. This blog post lets you know what steps to take.


How do I order?

First, visit our website www.handonheartjewellery.co.uk on here you will find a huge range of products that feature your loved ones hands, feet or paw prints or their name. If you don't like ordering online once you have browsed ring our studio on 01768 800262 and they will be happy to take your order over the phone.

How do I get the prints to you?

After you place your order online you will receive a confirmation email within minutes, detailing your order. If required, we will then send you one of our special printing kits to enable you to take the prints quickly and with ease. Your printing kit will be dispatched within one working day, and includes full instructions and return (UK) postage to our studio. The prints are really easy to take, for top tips read our previous post on how to take prints.

What if I already have prints?

We can use a copy of the prints that you already have to create your personalised  jewellery or keepsake, all we need is a copy of the prints emailed to Studio@handonheartjewellery.co.uk or a photocopy posted to the studio: Hand on Heart, White Ox, Inglewood road, Penrith CA11 8QN.

When you place your order, simply select 'I will provide you with prints I already have', which can be done for any piece jewellery or keepsake.

How long does it take to receive my jewelley?

When you place your order you will select a dispatch time, this will either be 2-3 days, 7 days or 14 days. Your jewellery or keepsake is personalised so we can't start work on it until we receive your prints. The dispatch time is from when we receive your prints to when your item is dispatched. If you need an item for a specific date give our studio a call on 01768 800262 and they will help you work out when we need to have the prints back at the studio.