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Job Specification - Junior Office Assistant

Work with Us

Reporting to: Customer Services Manager
Department: Customer Services
Working Hours: Full time, Monday-Friday 9am-5pm
Location: Penrith

Current Status: CLOSED  

 

About Us

We are the creators and designers of stunning, handprint jewellery and gifts. All our beautiful creations are completely bespoke and unique to the customer, being handcrafted using their loved ones’ true hand, foot or paw prints. We take great pride in our work to provide each individual customer with a unique and personal experience and an order they will treasure forever.

 

Purpose of the Role

Your role will be to assist our Customer Services Manager with the day to day running of the office and providing administrative support to our team, playing your part in ensuring our customers have a first class customer experience.

Your main responsibility will be to process all customer orders effectively and efficiently, ensuring prints kits are dispatched in a timely manner and to a high standard. Other responsibilities will be distributing incoming post, logging outgoing post with Royal Mail and general administrative duties as and when reasonably requested by management. 

 

Training & Experience

As a quality member of our customer service team, you will have the ability to communicate professionally with our customers by email and telephone as well as various forms of social media contact (such as Twitter, Facebook, Instagram, Pinterest and Snapchat). Ideally, you will have previous experience within an office environment or a customer service role, however this is not essential as full training will be given. GCSE English and Maths of C grade or above is essential.

 

About You

We are looking for a positive, enthusiastic individual who will bring passion to our customer service team. You will be a great communicator and have strong attention to detail as well as being able to use your own initiative and have the flexibility to be able to adapt to new situations.

 

Are you who we are looking for?

This is an amazing opportunity to join a highly driven, close team and a fast growing company. There will be plenty of room for growth and is the perfect role to lay the foundations to an exciting career. We receive hundreds of applications for each position we advertise - to stand out, you need to be creative and catch our attention.

'Wow' us by applying in writing to: Careers@handonheartjewellery.co.uk telling us why you would be perfect for this role and why we should consider you and attach your CV. Applications close when the position is filled. 

Current Status: CLOSED