Delivery Information

Delivery options for each product are listed on the product page and each order is sent to you directly by Hand on Heart from our Studio in Cumbria, UK. Many products have multiple delivery options to give customers a choice of a free delivery option, an International delivery option or a faster paid service if they wish to have their order delivered next day (Mon - Sat on selected products).

How Long Does It Take?

We have worked very hard over the years to create a process that guarantees the very best quality of handcrafted products for our loyal customers. This process and our amazing Studio team now allows us to guarantee a (free) dispatch date on ALL handcrafted orders within 7 working days of your prints been returned to our Studio. All engraved items now have a (free) guaranteed dispatch date of 2-3 working days and many of these items have a (paid) optional next day delivery service if required. The Hand on Heart team prides itself on our impressive delivery service and unbeatable quality! For more details, please see our delivery options and costs table below.

Engraved Products Dispatched within 2-3 working days FREE
Handcrafted Products Dispatched within 7 working days FREE
  Next Day Range (Mon - Fri)   Dispatched the same day (order before 1pm) £6.95 per item
Next Day Range (Sat)         Dispatched the same day (order before 1pm, Friday)       £9.95 per item


International delivery (USA)

After very popular demand, Hand on Heart Jewellery now offer International delivery to the United States, Australia and New Zealand. Print kits (when required) will be dispatched within 1 working day of ordering by first class post and should arrive within 7 working days (please be aware that this can take up to 21 days). If you have not received your print kit within 21 working days, please contact the Studio. We require all prints from the US, Australia and New Zealand to be returned by emailing our Studio a copy of your prints to: studio@handonheartjewellery.co.uk.

All International delivery will be charged at £13.00 per item (this includes a free handprint kit & free luxury gift wrapping with every order). Delivery charge is added automatically at the checkout and VAT will be removed automatically at the checkout. 


Printing kits

If hand, foot or paw prints are required for your order, we will dispatch a printing kit to you within 1 working day of receiving the order by first class post. If you have not received your print kit within 5 working days, please contact the Studio. Once you have taken the prints, we recommend scanning the prints or taking a clear photograph and emailing the image to us at studio@handonheartjewellery.co.uk - please remember to quote your name and order number.


Your finished order

All items are dispatched with Royal Mail using a recorded service and a signature will be required on delivery. Although most parcels are delivered the next day, we ask you to allow up to 7 days for delivery. If you have not received your parcel within 7 days from receiving a dispatch email, please contact our Studio on: 01768 800262.


Gift wrapping

Every order includes FREE gift wrapping and a FREE gift box. If you are buying for an occasion, you can add our personalised ribbon printing service to make your gift extra special. This is optional and can be added at any product page and is priced at £3.99. 



In the unlikely event of your order being supplied incorrect or faulty, we will ensure it is resolved immediately and with minimal disruption. We pride ourselves on our excellent products and customer care and are confident you will love our service!



All orders within the EU VAT area include VAT at standard rate. If you are ordering from the Channel Islands, please select your country as Guernsey/Jersey (not the UK) when ordering, to ensure you are not charged VAT.